Refund

At Rozatech, we prioritize customer satisfaction. If you're not satisfied with your purchase or experience, we're here to help. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

• Defective or Damaged Products: If the product is damaged or defective upon delivery.
• Service Issues: If a service you paid for does not meet the promised standards.
• Order Cancellation: Orders canceled within 24 hours of purchase or before processing begins.
• Replacement will be done within 7-10 business days

 

2. Return Process

To initiate a refund:

1. Contact us at rozatechonline@gmail.com within 7 days of receiving the product or service.
2. Provide proof of purchase (e.g., order number, receipt).
3. Attach evidence (e.g., photos of the damaged product or a detailed explanation of the issue).

Our team will review your request and  return process will be completed within 5-7 business days

3. Refund Method

Approved refunds will be processed as follows:

• For online payments: Refunds will be credited back to the original payment method.
• For cash on delivery (COD) payments: Refunds will be issued via bank transfer (details required).

Processing Time: Refund will be credited back to original payment mode within 7-10 working days.

4. Non-Refundable Items

The following are not eligible for refunds:

• Products or services purchased during sale or promotional periods.
• Customized or personalized items.
• Issues caused by customer misuse or mishandling.

5. Return Shipping

For product returns:

• Customers may be responsible for return shipping fees unless the issue arises from Rozatech's end (e.g., wrong item shipped).

6. Contact Us

If you have any questions about this policy, please contact our customer support team:

• Email: rozatechonline@gmail.com